It’s only a matter of time before I pull the plug on IPOWER. The last few weeks they have gone to great lengths to provide no technical support via their support ticket system, nor has customer support done anything to resolve the issue. In fact, I had to finally upload a backup version of my site to their server in order to get the site running again. That doesn’t address the initial problem, which is still my main concern. I won’t get compensated, even though I have asked numerous time.
I continue to read reviews on other hosting companies. Many have pointed me in the direction of Go Daddy, but I don’t believe I will go with him since the CEO loves hunting elephants, as well as reviews not being spectacular. There are some other companies, whose reviews were more glowing and positive, supporting WordPress better than Go Daddy. Currently I am leaning towards SiteGround, who received some of the best reviews I have read.
I have also made the decision to remove all the domain names I have listed through IPOWER, as well as her Bengal website, Spotted Envy Bengals. Ipower has been charging me $129 a month for web development and support, as well as a 30 minute education session (which has never happened). Their monthly update takes a few days, which in the words of my wife is “old news” by the time it gets posted. This doesn’t including my hosting, which is another $129 a year.
IPOWER will lose all of my business and I will leave a scathing negative review of their hosting, technical support and customer service. These days, it seems the customer is never right and companies do not feel obligated to fix the problems to please the customer. What better way to rectify the problem than to stop shelling my hard earned cash and find another host willing to accept my business.
So after 10+ years IPOWER, thanks for nothing!