First, apologies to my realtor, I know he wanted me to drop this nonsense against DeNova Homes, as much of what I have written about will need to be disclosed when we sell. However, I can’t sit on my hands and let them just run over us, our house and their issues. Sadly, Facebook reminded me it was three years, March 14 when we the keys were in my hands to a big money pit, located in the Emerson Ranch development of Oakley.
Based on appearance, this was a development I would drive by on the way to my in-laws and think, “sure would be nice to own a new home.” Unfortunately, luck came through and we purchased a new home from DeNova. While I won’t recant all the problems we’ve had since we’ve taken ownership, as they are all on my site, just type in ‘DeNova’ in the search bar.
Last week, it was discovered there was a leak in the upstairs bathroom. How long it had been leaking is unknown, venturing a guess I would say a few weeks, but it can’t really be determined, nor does it matter. It wasn’t caught, as it was leaking from the supply line, under the toilet and not on a regular basis. The only way I found it was cleaning the bathroom and I noticed the grout in the tile was a dark shade of brown. That and the comment from my wife and son about a wet area just inside his room. Having had water damage in the previous two houses in Oakley, you would think we would be experts in knowing if we had a leak.
In hindsight, that wet spot was the water leaking in the bathroom. I put a call into the emergency line for DeNova, as I figured this is their problem and not the first we’ve had. I also contacted my insurance company, opened a claim just to cover my ass. DeNova got a plumber there within a few hours and come to find out, the supply line wasn’t not even finger tight. Why after three years had it started leaking? Who knows? Honestly, who cares, but it goes to show the poor craftsmanship and effort put forth by DeNova Homes and their subcontractors.
Water damage is not fun, thankfully it was caught earlier enough that major problems, like we experienced in our first house, didn’t occur. The following day, the remediation company, selected by DeNova Homes came over to start the drying and dehumidifying process. Never fun, they displaced my son, with the carpet pulled back and a blower going, nonstop for five days.
A DeNova customer service representative stopped by early last week, as my wife discussion varies problems still experienced, along with the water leak. It took approximately two weeks for DeNova to get the personnel to resolve the problem. This required drying out all the areas that were wet, which included carpet, tile and drywall, while removing baseboard and wood unable to be dried. In the end, the tile was not able to be dried to the satisfaction of the remediation company and a week later it was all removed to the sub flooring.
DeNova also cut into some custom closet shelving that still hasn’t been resolved. It’s my guess that if we don’t push the issue they will continue to get away with poor customer service, something they are becoming quite known for. There also seems to be a disconnect between the manager, who my wife and I have dealt with and the customer service representative. We were told to send an email of ALL unresolved issues, but surprise! The manager said all the problems were resolved and DeNova wouldn’t address them. Not that I am surprised, again POOR customer service on the part of this home builder.
In the end the bathroom was repaired, but the lack of care and quality craftsmanship remains. DO NOT be talked into buying a home from this company. They will show you one thing and sell you another. You are buying a very poorly constructed home that will have MANY problems. Just look at all the problems we cited that they decided not to address that are now bigger problems.