#dontbuydenova: The Saga Continues

dontbuydenovaDeNova Homes followed through as scheduled, we had a three man crew at our home April 26 and 27 to start working on our punch list (catch up on the continuing sage, here). Many items on the list were paint related, but the overall finishing was very poor quality, appearing to be a rush job by some low bid contractor. Rumor has it that contractor was no longer painting homes in the Apsen development.

Now a month later and we have yet to see or hear back from Kevin, the warranty manager or DeNovaHomes on the rest of our list. This doesn’t come as a surprise, neighbors have similar complaints when I speak to them. Yes, I understand there are other developments, hopefully other owners who are as pissed off as we are when it comes to their new home. What we have seen appeared to a step in the right direction, not enough to give DeNova Homes kudos for making us happy to have purchased one of their homes.

While not the typical way to get things done, my wife has been texting Kevin regarding ongoing issues since last month. The next warranty date on the schedule is the 90 day warranty. While the remaining items on my list will be carried over, I don’t expect much movement from DeNova to resolve any of them. Some of the current list items addressed, such as paint on the carpet remain, worse we now have discolored spots from someone attempting to clean the carpet. *shakes head*

I don’t fear what I visually see, poor finishing, poor paint, hinges and door hardware with paint over them, a used front door repainted to match our home. It’s what I can’t see that worries me. So far we have ran into two ceiling fans that were wired incorrectly and installed improperly. Had the fans been wired correctly, the probability of the fans falling from the ceiling were high, so said an electrician who properly installed and wired the units nearly a month after we moved in. The other electrical issue was an outlet wired backwards in the closet, which housed the smart panel.

This past Friday, I walked outside to grab a craft beer from the Coyote 21″ outdoor refrigerator. Upon opening the unit, warm water pooled on the bottom and all the beer was warm, the fridge had stopped working. Frustrated, I swore up a storm at not having cold beer, but more so because this is just another problem we now must face. The temporary solution, as I wait for an answer from DeNova, which I highly doubt will come Tuesday, was to move the beer into a ice filled cooler.

mini_fridgeUpon closer inspection, after moving the fridge out from under the counter, the installation looked sketchy at best. What appeared out of place was an orange 3-outlet adapter plugged into the outlet. This was how I found the refrigerator powered, connected to this adapter.

Out of curiosity, I consulted the owner’s manual and went through the installation and troubleshooting guide.  Reading through the installation two items stood out under ‘WARNING’: “The refrigerator should not be located next to ovens, grills or other sources of high heat. The refrigerator must be installed with all electrical, water and drain connections in accordance with state and local codes. A standard electrical supply (115 V AC only, 60 Hz), properly grounded in accordance with the National Electrical Code and local codes and ordinances is required.”

While I am not an electrician, I consulted a respected friend who is and asked him, “Is this to code?” His response wasn’t surprising, “No. That wire should not be ran in the same hole as that pipe, the Romex is unprotected below 7 feet, this should have a box in the wall with sheet rock. Otherwise the installation should have been done in MC (metal clad cable) but still the wire needs it’s own hole.” This just emphasizes that fact that I fear living in the home because of what I cannot see.

I continued on and started troubleshooting. Just as the image illustrates, I found the unit still plugged in, so I ruled that out. I confirmed the BBQ lit using the electric starter, as both are plugged into the same outlet. I reset the circuit breaker, tripping out both breakers labelled ‘kitchen’ but to no avail, the refrigerator remained off. Finally, I did confirm the temperature control was set not set to the ‘OFF’ position.

Since there has been absolutely no movement on behalf of DeNova, I am ready to escalate our ongoing problems. The City of Oakley will be contacted on Tuesday regarding the possibility of a code violation by DeNova. After speaking to a high school friend of mine, who just happens to be an attorney, he will be receiving a copy of the purchase contract to see what legal avenues we could potentially pursue. I have started writing up a rough draft to Michael Finney and 7 On Your Side to see if the media would like to see get a piece of the action and expose DeNova for the poor quality control. Finally an e-mail to the owner of DeNova Homes, not that I expect any response or reaction, but more to prove DeNova fails when it comes to their “commitment to quality and integrity.”

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3 Comments

  1. Hi Steve,

    Thank you for posting your Denova home issues and lack of service by this company. We moved into our new home (Gilroy, Ladera Vista) in May 2015. On walk-thru, we found countless issues with the home. Many as you described. I asked the service manger (Chuck) if anybody from Denova walked through the home prior to our inspection to make certain issues were addressed BEFORE our walk through and he said that was his job! So, as far as quality control, nobody seems to be making sure the service managers are doing their job properly. A year and a half later, we are STILL trying to have issues addressed. I usually give people more chances than they deserve, but once I’m done, I’m done.

    So, did you ever contact a lawyer to help the process along? I have sent messages to two firms, but have not heard back. I also read that some Denova home owners received letters from a firm in LA representing homeowners for faulty construction and lack of action to correct, but some people responded that there are law firms that send these letters to all new home owners.

    • Why does this not come as a surprise to me? Oddly enough Chuck, based on my wife’s comments seemed more competent than Kevin Maloney, who provided nothing but empty promises. After getting the vice president involved thanks to the #dontbuydenova campaign I started I thought we had made progress and were going to get our tub surround replaced.

      DeNova provided a settlement agreement to us, but it was not was what agreed upon. I can only assume they expected us not to read it and blindly sign it. Needless to say we didn’t sign it and sent a follow up email to the vice president for clarification. Upon receiving the updated version I contacted a high school friend who happens to be an attorney. After discussing with him at length and further discussion with my wife we have recently decided not to accept the settlement agreement. Obviously it weighs heavily in favor of DeNova and we basically give up all rights we have as new homeowners.

      Hopefully we can get DeNova to follow through on the open list of items that still haven’t been addressed from carpet pulling up from the walls, cabinets through out the house that still haven’t been fixed, tiles that have a hollow sound to them, a microwave face that was scratched, carpet that had paint, which was attempted to be cleaned by Carlos, but ended up fraying the carpet. DeNova believes a carpet cleaning will fix the problem. Our e-stone is still bad, DeNova claims it water spots, but no sort of cloth or cleaning solution remove these spots. We believe it was something that stained the e-stone after it was installed. As for the tub surround, we want the wall in suspect replaced, which was offered just prior to our verbal agreement with the VP. Never again will I buy a DeNova home!

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