#dontbuydenova

dontbuydenovaI’m consider a new banner for our new home, which is built by DeNova Homes out of Concord, California. As of today we have owned the home for 25 days and have a service request list that currently stands at 57 items (with a few more to be added on before our 30 day warranty window closes). To date, we have an electrician out, the GE repairman, twice and Carlos, described as “the detailer” by DeNova Homes. On Friday we FINALLY received some confirmation that our growing list of unacceptable items was acknowledged, receiving an email for a 30 day appointment.

Receiving this email was not without some concern, as NOTHING has been done by the developer in the first 25 days to address 55 of the 57 issues. Yet the email spoke of scheduled contractors between April 27 and April 29.

The purpose of the 30 day  inspection is to view anything new that has been discovered after moving in. Seeing as how you have already created a list of items we can bypass the inspection on Tuesday as I am currently in the process of scheduling Carlos along with several other subcontractors to complete  repairs on April 27th through the 29th. Leading up to that date I will email you a list of all the subcontractors scheduled along with their arrival timeframes. If you should happen to discover anything new prior then please let me know and I will add it to the list of repairs.

This is a bit disconcerting, since it will be 11 days past our 30 day warranty window. “Adding it to the list” doesn’t necessarily mean it will be corrected. Such as my master bathtub, pony wall or newel post as the top of the stairs. While I am still reading all the “fine print” we have listed our problems and communicated them to DeNova Homes before 30 days, based on what I have read they are responsible to make the necessary repairs. While the email sounds positive, I am of the belief some of the problems won’t be address, such as the e-stone around the master bathroom tub, which has been an issue before we provided the developer with a closing date.

Since that time DeNova’s silence has only infuriated us to the point of seeking legal council, contacting the local media, who is “on your side” and communicating the “I don’t care” attitude we have received to the owner of the company. Hell, I think we might purchase a bright red banner with yellow words:

banner

Wonder if this would get the attention of DeNova Homes? More important, I hope it would make prospective buyers think twice before spending their hard earned money with this developer, especially at Emerson Ranch in Oakley. The entire experience has been very disheartening and frustrating, as days go by and nothing is resolved. My wife and I still have not had a chance to actually enjoy our purchase, relax or hold a house warming party.

To date. it’s been 3 service request emails, the last detailing our displeasure in finding out the ceiling fans were installed improperly and wired wrong. If the fans were turned on with proper wiring, there was a good chance the rotation of the blades would have brought the ceiling fan crashing down onto the couch in the great room. Bad thing would have been someone could have been severely injured or killed. DeNova Homes has not commented on this. This is the sort of “craftsmanship” we have seen since taking ownership this home.

In my opinion, there is no excuse for the sort of challenges we have faced since the keys were placed in my hand. Many of the discrepancies I have brought to their attention are punch list items, but based on our dealings with DeNova to date, I don’t feel some of them are going to be addressed. I could be wrong and maybe I should give them the benefit of the doubt, but won’t. As each day rolls by we look at our house and yard and those on our streets. It appears that the finishing work was rushed because there was not enough time to do the job properly.

Friends and co-workers are continually asking how we like our new home and many are surprised by our response. It’s getting to the point, the frustration and disappointment aren’t worth the price of the home and we want to move! Expectations were not exceeded, they weren’t even close to being met by the builder. As my wife was told, “you didn’t buy a custom home.” Talk about a slap in the face, but it will be their reputation as a builder that will take the hit because of our home buying experience.

I still won’t give DeNova Homes a favorable review. It was nothing more than smoke and mirrors up front that convinced us that Emerson Ranch as “a place of a different pace” as it is advertised. It’s different alright, the developer moves at s slow pace to resolve any issues found in your new home. If you are considering buying a DeNova Home, I suggest you consider an alternative because this developer has done nothing to win us over since we took ownership, we are just another number to them.

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2 Comments

  1. So sad. Once it is closed and they have their money many builders have no commitment to their product. Too bad you didn’t make them fix their errors prior to closing. I know how forceful they can be to meet deadlines. Unfortunately THEIR deadlines are more important than yours. Glad you got the media involved, that may really help.

    • After discussing the situation with my realtor, even after the sale, I must give them the developer time to address our problems. Mistakenly I thought they would jump immediately to repair the 63 problems I listed inside of our 30 day warranty. Currently, the warranty manager is working to get contractors out to our home from April 27 to April 29 to repair our issues. So after that time, if things are not repaired to our satisfaction I will pull out all the stops and go to the media.

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